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Returns
NEED TO RETURN SOMETHING?
No sweat. You have 30 days from delivery for a full refund to your original payment method, and up to 60 days for RFRM Store Credit. Items must be unworn with all tags attached.
UK RETURNS
FREEWe offer free tracked returns via Royal Mail for all UK orders within 60 days of receipt.
- Repackage your item: Place the unworn garment back into its original RFRM packaging.
- Create your free label: Use our online portal to generate your tracked Royal Mail return label or digital QR code.
- Drop off or arrange collection: Take your parcel to any Post Office or Royal Mail drop-off point, or arrange a free home collection. Keep your receipt as proof of postage until your refund is paid.
INTERNATIONAL RETURNS
We make global returns straightforward and secure. You have 60 days from delivery to send back any international order using your preferred local postal service or courier.
- Download your global return form: Simply print and include the below returns form inside your parcel.
- Repackage and attach address: Secure your items in their original packaging and attach the destination address label provided in the returns form to the outside of your parcel.
- Post with your preferred courier: Send the parcel using any reliable local courier or postal service with tracking. Keep your tracking number handy until your funds are returned to your account.
REFUND TIMELINES
Once your parcel reaches our warehouse, please allow up to 5 working days for UK orders and up to 10 working days for international orders for our team to inspect and process your refund. Funds will return seamlessly to your original payment method. Initial shipping charges are non-refundable.
EXCHANGES
We do not offer direct exchanges. To switch to a different size or colorway, simply return your original item for a full refund and place a new order on the website. This ensures your preferred fit doesn't sell out while your return is in transit.